Hospitality Industry is an industry that has lots of competitor because it is one of the fastest growing sectors among others industry. Besides that, the hospitality industry is one of the oldest businesses in the history. Nevertheless, it changed and expending drastically in areas such as tourism, meeting and convention planning as the time goes by. The huge growth of the hospitality industry required a high qualified and trained people to fill in the rapidly opening positions in hospitality management. Other than that, it is an exciting, never gets boring and offers unlimited opportunities to the people. The African Americans had lots of experience in hospitality but not always been positive. In the past, they usually carry out the hospitality operations in a low-level managerial position and from the lowest realm in service till the realistic opportunity of becoming general managers. The usage rate is an important variable for the hospitality industry as the owner would like to have his or her productive asset in use as much as possible. Based on the business dictionary, the hospitality industry is defined as hotel, motels, inns, or such businesses that provides transitional or short-term lodging, with or without food. Besides that, to handle a competitor in the industry, it is very important to have the characteristics of the personnel working in direct contact with the guest. The person must have authenticity, professionalism, and actually concern about the happiness and well-being of the customers in order to success in competing with other competitor.
